Claims Team Leader
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- Norwich
- Posted 23rd Feb 2011
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Posted by:
EMPLOYMENT SPECIALISTS LTD
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Salary:
Β£28,000 to Β£36,000
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Job Type:
Permanent
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Address:
3A PRINCES STREET
Ipswich
IP1 1PN
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Contact:
01473 344950 or 01603 513090
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Reference:
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Job Description
Our Client, a major name in the Insurance industry, is looking for an enthusiastic and motivated individual to lead a Claims Team within their busy Claims Operation.
Job Specification
’ Distribute and control the work within the team
’ Motivate the team to meet internal and external targets
’ Manage the training and development of the team
’ Plan with other Managers on a weekly, monthly and annual basis to provide an efficient and timely service
’ Authorise cheques and oversee quality control measures
’ Oversee complaints and breaches
’ Develop and maintain working relationships within the Department, Company and with Third Party Providers
’ Manage the implementation of procedural and process changes
Personal Specification
’ Excellent communication skills, with the ability to motivate, develop and coach staff.
’ Knowledge of general insurance processes and procedures, including FSA and other regulatory requirements
’ A commitment to continuous improvement of productivity, quality and efficiency
’ A βcan doβ attitude with the ability to influence and implement change
’ A commitment to train and develop others
’ Ability to demonstrate a high level of personal and team organisation
Required Qualifications
CII Diploma as evidence of continuous personal development is required.
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