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• Norwich
• Posted 3rd Sep 2010
• 
• Posted by: i4 Recruitment Account
• Salary: £25500 per annum
• Job Type: Permanent
• Reference: i4r-1563460700
• This job has been viewed 111 times since it was posted.

Job Description

Job Title: Field Service Engineer Location: Norwich Salary: GBP25,500

Field Service Engineer

Must be Electrical Biased and fully conversant with Servo/AC and DC Motors, PLC control systems experience and hydraulics and pneumatics background too.

MAIN DUTIES

• €¢Location of equipment on customers’ premises

• €¢Connection to customers’ services

• €¢Installation, commissioning and testing, including modifications or adjustments which may be necessary to ensure complete customer satisfaction

• €¢On site personnel training in equipment function, operation, maintenance and sanitation.

• €¢Repair and maintenance of equipment to include mechanical, electrical, pneumatic, hydraulic and control system elements

• €¢High standard of workmanship in all fields

• €¢Professional approach and close liaison between staff and customer’s staff.

• €¢Close liaison between Service Technicians and Senior Service Technician is essential to the reporting of:-

• €¢Design anomalies

• €¢Maintenance difficulties

• €¢Customer problems

• €¢Improvements

• €¢Unsociable hours / shifts will need to be worked at times and certain breakdown calls will require immediate response when requested.

• €¢Overseas travel will be required when necessary.

• €¢Reporting, paperwork, accounts, stock control and re-ordering are the responsibility of individual technicians.

• €¢The Company’s products and image must be promoted at all times through professional and Company-minded behaviour.

LIMITS TO AUTHORITY

• €¢No commitment, either financially or work programming, may be given except as authorised through the Service Manager or his appointee.

MEASURES OF EFFECTIVENESS

• €¢Ability to adequately learn required aspects of the Company’s products.

• €¢Absence of return visits for rectification, parts not originally stocked etc.

• €¢Absence of customer complaints on work or attitude

• €¢Rapid and willing response to service demands.

• €¢Absence of excessive ‘out of pocket’ expenses.